Shipping policy

 

Domestic Shipping Policy

Shipment processing time

*All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

*If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

*Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $50 or more.

*All orders are shipped via USPS

Shipment Confirmation and Order Tracking

*You will receive a Shipment Confirmation email with your tracking number once your order has shipped. 

Damages

*Lady M Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

*We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

*We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

*Lady M Designs will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

*If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via email at shopladymdesigns@gmail.com. Please allow 24-48 hours for a response and solution.